Refund Policy
Last updated
Version of 30 September 2026. This Policy is part of our Terms of Service.
1. Summary
- We could not create your server: full refund, automatically.
- Consumer, within 14 days of purchase: the amount paid, minus the share for the days already used.
- A manual add-on was not delivered within 24 hours: the price of that add-on.
- After 14 days, for the remaining months of a prepaid term: no refund, except in the cases set out in this Policy and in the Terms; your server keeps running until the end of the term.
- Payment received after your server was deleted for non-payment: full refund of that payment.
- Downtime: for businesses, no refund or service credit (see Terms, section 11). If you are a consumer, your statutory remedies, including a price reduction, remain available.
Card payments are processed by the payment service hutko in partnership with PUMB bank, on behalf of the seller, KORVIIA FLOU LLC. All refunds are paid back through hutko to the original payment card, in Ukrainian hryvnia (UAH), in the amount you paid. If your card is in another currency, your bank converts the refund at its own rate on the day of the refund, which may differ from the rate on the day you paid, and may charge its own fee; we do not cover such differences. Nothing in this Policy limits your rights as a consumer under mandatory law.
2. How refunds are paid
2.1. Refunds go back only to the payment method you used. We do not charge any fee for a refund. The payment provider processes refunds, so when we start a refund we tell you "refund initiated". The time until the money reaches your account depends on the payment provider and your bank. For a withdrawal, the refund is made within the 14-day period in section 4.5.
2.2. When a server's price is refunded, that server is stopped, and its data is kept for 14 days and then deleted (Terms, section 13.3). Save your data first. A refund for an add-on does not affect your server.
2.3. We cannot make a refund where the law forbids it, for example under sanctions.
3. We could not create your server
3.1. After payment we try to create your server automatically. If it fails after 3 attempts, we refund the full amount automatically. You do not need to ask. We will email you.
4. 14-day right of withdrawal (consumers)
4.1. If you are a consumer in the European Union or the European Economic Area, or if the mandatory law of your country of residence gives you a similar right, you may withdraw from your purchase within 14 days of the day the contract is concluded (Terms, section 1.4), for any billing term, without giving a reason. It is enough to send your withdrawal before the 14 days end.
4.2. When you order, you tick a box at checkout to ask us to start the service immediately, and you confirm that if you withdraw within 14 days you will pay for the days of service provided until then. You also acknowledge that you lose the right of withdrawal once the service has been fully provided. We calculate the amount you pay from the total price of your billing term: amount paid × days used ÷ number of days in the billing term. The day the contract is concluded counts as the first day used, and the day we receive your withdrawal counts as the last. We round this amount down to whole kopiyky and refund you the rest. We do not deduct any other fee or cost. If you did not make this request, or we did not inform you of it before the order, you pay nothing and we refund the full amount.
Examples (illustrative amounts). You pay ₴900.00 for one month (30 days) and withdraw on day 5: you pay ₴900.00 × 5 / 30 = ₴150.00, and we refund ₴750.00. You pay ₴9000.00 for 12 months (365 days) and withdraw on day 10: you pay ₴9000.00 × 10 / 365 = ₴246.57, and we refund ₴8753.43.
4.3. To withdraw, use the "Withdraw from contract here" function in your dashboard, which is available throughout the withdrawal period. You enter your name, identify the contract and give the email address for the confirmation, then press "Confirm withdrawal". We send you, without undue delay, an acknowledgement by email stating the content of your withdrawal and the date and time it was received. You may also withdraw by sending us any other clear statement, for example by email to support@coreviaflow.space, or by using the model withdrawal form below, but you do not have to. Withdrawal is different from cancelling a renewal under section 6.4 of the Terms: cancelling a renewal is not a withdrawal and does not trigger a refund under this section.
4.4. Business customers. The right of withdrawal applies only to consumers, meaning individuals who buy for purposes outside their trade, business, craft or profession. If you state at checkout that you are buying for your business, by giving your company name and tax number (for EU businesses, a VAT identification number, which we may check), we treat you as a business, and the right of withdrawal does not apply. If you do not do this, we treat you as a consumer. If you are in fact a consumer, your statutory rights as a consumer apply regardless of what you entered at checkout.
4.5. We refund you within 14 days of receiving your withdrawal, to the payment method you used, without any fee.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
- To KORVIIA FLOU LLC, 13 Khmelnytske Highway, Vinnytsia, 21036, Ukraine, support@coreviaflow.space:
- I/We (∗) hereby give notice that I/We (∗) withdraw from my/our (∗) contract for the provision of the following service (∗): (server or order number)
- Ordered on (∗):
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only if this form is notified on paper):
- Date:
(∗) Delete as appropriate.
5. Manual add-ons not delivered on time
5.1. Some add-ons are delivered manually and show "within 24 hours" before you pay. If such an add-on is not delivered within 24 hours of payment, we refund the price of that add-on. Your server is not affected.
6. No refund for the remaining term after 14 days
6.1. Apart from the cases in this Policy and in the Terms (sections 2.2, 6.3, 10.4 and 15.2), we do not refund the unused months of a prepaid term. When you cancel, your server keeps running until the end of the period you have paid for.
6.2. Other requests (for example, "I changed my mind" after 14 days) are reviewed by a person case by case. We are not obliged to grant them. Only a person, not an AI assistant, can approve such a refund.
7. Changing add-ons mid-period
7.1. If you add or remove an add-on during a billing period, the price is prorated by days.
8. Late payment after deletion
8.1. If your server was deleted for non-payment (Terms, section 7) and a payment arrives afterwards, we refund it in full.
9. Downtime
9.1. Apart from what mandatory law requires, downtime within the limits described in the Terms (section 11) does not entitle you to a refund or a service credit. If you are a consumer and the service does not conform to the contract, your statutory remedies, including a price reduction, remain available.
10. Chargebacks
10.1. Please contact us before opening a chargeback — most issues can be solved faster through support. While a payment for a server is reversed or withheld because of a chargeback or payment dispute, we may suspend that server. We will not delete your data during the dispute. If the dispute is resolved in your favour, we restore the server without charge. If the dispute is resolved in our favour, you must pay the amount due and, if you are a business, the actual and reasonable costs the dispute caused us, for example fees charged to us by the payment provider (Terms, section 10.5). Your statutory rights, including your rights towards your bank or card issuer, are not affected.
11. Contact
Refund questions: support@coreviaflow.space. Seller: KORVIIA FLOU LLC (ТОВ «КОРВІЯ ФЛОУ»), EDRPOU 46116432, 13 Khmelnytske Highway, Vinnytsia, 21036, Ukraine.